Refund Policy

At Bezos Boutique, we strive to provide high-quality merchandise and curated books inspired by Jeff Bezos. Your satisfaction is our top priority. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for all purchases made through our online store.

1. Eligibility for Refunds

You may request a refund or exchange if the product meets the following conditions:

• The item is unused, unworn, and in its original packaging
• All tags, labels, and protective seals are intact
• The request is submitted within 30 days of the delivery date

Please note: Personalized or custom items may not be eligible for a refund unless defective or damaged during shipping.

2. How to Initiate a Return

To start the return process:

1. Contact our customer support team:
   📞 Phone: +1 843-397-8936
   ✉️ Email: [email protected]
2. Provide your order number, item details, and reason for return.
3. Our team will provide you with instructions for shipping the item back.

3. Shipping for Returns

• Customers are generally responsible for return shipping costs unless the item was defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure the return reaches us safely.
• Once we receive and inspect the returned item, we will notify you of the refund or exchange approval.

4. Refund Processing

• Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and approved.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• Depending on your financial institution, it may take additional time for the refund to appear in your account.

5. Exchanges

• Exchanges for a different size, color, or product are processed similarly to returns.
• Once the returned item is received and approved, we will ship the replacement item at no additional cost, provided the requested item is in stock.

6. Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact our customer support team within 7 days of receiving the item.
2. Provide a photo of the damage or defect.
3. We will arrange for a replacement or full refund at no additional cost.

7. Contact Information

For any questions, concerns, or assistance with returns and refunds, please contact us:

📞 Phone: +1 843-397-8936
✉️ Email: [email protected]
🏠 Address: 226 Queensbury Ct, Fairmont, WV 26554, United States